Fault Management At Nokia In India

Company: Nokia

Responsibilities

• Fault management Network translations for complex Local and Long Distance switching networks.
• The primary function is to carry out 1st level troubleshooting including circuit level diagnostics, re-provisioning of circuits, configuration changes in the circuit, Voice backbone faults for service related incidents  over the Voice network with 24×7 responsibilities.
• Ability to perform Line and Trunk side TDM and VoIP provisioning for both Class 4 and Class 5 voice networks.
• Acts a Fault Management Engineer on multiple functional areas related to voice technologies various NMS
• Handle the Trouble ticket with initial level of analysis to support L2 team
• Customer Issue handling and ensuring the end customer services are maintained
• Prepare, implement and verify the configuration and integration of a Node / System
• Coordinating with internal L2 and SME team to support fault
• Tracking of issues related to tools and timely escalation as per pre-defined matrix
• Drive for Automation of tasks
• Ownership for resolving Customer Circuit queries/ faults , as documented in the Work Instructions
• Working with Partners and third party service providers for the resolution of the incidents.
• Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed

Key Skills and Experience

• Should be fluent in the various voice signaling protocols, to include ISDN, SS7 (ISUP, TCAP), and SIP (SIP, SDP, RTP).
• Expert knowledge about Meta Switch, Broad Soft, N-Squared IN, Lucent 5ESS,Nortel DMS-100,200,500,GTD-5,Metaswitch ,EWSD, Astreisk is must.
• Code and Routing administration for any of the following platforms: 5ESS, DMS, Genband C3, Metaswitch (CFS/RPAS/AMGC/UMG/MVD), Broadsoft(AS/NS/PS/XPS/DB), SONUS PSX, PLEXUS MGC, Broadworks NS, DRM, GTD-5, DCO, Cisco (CUCM CUBE ITP), Astreisk, N-Squared IN(Intelligent Network) 
• Knowledge on various PRI request like New install, Disconnect, PIC change, route change, port in-port out DID, signaling change
• Hands on CM/FM experience within Wireline core network.
• Well versed with TDM Switching: PRI, BRI, E1, T1, SS7, SIP, Q931, ISUP CALL FLOW, DMS Switch
• Technical support tasks like PRI creation,SS7 link management,Trunk Provisioning, Code and Routing administration for the following platforms: Meta Switch, 5ESS, Broad Soft, DMS, GTD-5, DCO and EWSD node as per requirement.
•  Knowledge on various PRI request like New install, Disconnect, PIC change, route change, port in-port out DID, signaling change
• End to end architectural knowledge on Voice Fixed Network Wire Line.

Technology: Voice Fixed Wired Line, Voice Core Switching, Intelligent Network for Voice

Knowledge & Experience

Specialised or broader knowledge of theory and principles within a professional discipline. Typically 1-2 years directly related experience and a graduate equivalent degree.