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How to Detect Call Avoidance Without Micromanaging

Check out our latest products When call center reps avoid taking calls, it creates problems across your entire operation. Customers get stuck on lengthy hold times, the call queue ...
APAC Concerns Grow Over Foreign AI Monopolies, Competition

Check out our latest products Regulators in Japan and South Korea have commenced inquiries into the competitive implications of expanding generative AI markets in their ...
Over 31 Million User Accounts Exposed

Check out our latest products The Internet Archive, a non-profit digital library best known for its Wayback Machine, has disclosed a major data breach affecting over 31 million ...
8 Simple Call Center Best Practices That Require $0 Spend

Check out our latest products If you have ever worked in a call center, then you know following best practices is really hard. For many teams, especially those with high turnover, ...
Reference Design For Automotive Gateway Applications

Check out our latest products The reference design for automotive gateways combines hardware and software to streamline development and enhance vehicle connectivity. Automotive ...
Deepfakes Can Fool Facial Recognition on Crypto Exchanges

Check out our latest products Generative AI deepfakes can stoke misinformation or manipulate images of real people for unsavory purposes. They can also help threat actors pass ...
Customer Care Engineer At Thermo Fisher Scientific

Check out our latest products - Advertisement - Job Description When you join us at Thermo Fisher Scientific, you’ll be a part of an inquisitive team that shares your passion for ...
The Latest Call Center IVR Upgrades Are Slashing Wait Times

Check out our latest products Interactive voice response (IVR) systems route calls and handle basic queries. Call center IVR systems are specialized versions designed for much ...
Secure Ethernet Gateway Reference Design

Check out our latest products The wide array of communication protocols, secure OTA update capabilities, functional safety features, and high level of integration make it an ideal ...
AMD Reveals Fleet of Chips for Heavy AI Workloads

Check out our latest products AMD announced the upcoming release of its most powerful AI chips to date, the Instinct MI325X accelerators, on Thursday. “Our goal is to drive an open ...
Technical Services Engineer At Baxter In Delhi and Gurgaon

Check out our latest products - Advertisement - Location: Delhi and Gurgaon Company: Baxter Area of Coverage: North Region (DL, HR, Punjab, Rajasthan, MP and UP) Summary Install ...
7 Causes of Call Center Burnout Any Employer Can Address

Check out our latest products Call center burnout is a real phenomenon that affects your most dedicated employees. The harder someone is willing to work, the greater the chances ...