Customer Engineer At Lutron In Gurgaon

Location: Gurgaon

Company: Lutron

Lutron Electronics Co., Inc has an opening for top candidates from automation background. In this position, you would be a key part of the Lutron global service team. 

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Responsibilities

• Develop and Deliver Training: Create and conduct training sessions and training Content for Solution providers, Designers, Architects and Customer facing professionals.
• Products & system Demonstrations: Provide hands-on demonstrations and explain technical and functional details of Lutron Systems.
• Conduct Certification Programs: Design and administer certification programs for the Lutron Solution providers across the market segment (Residential, Commercial & Hospitality)
• Own the Customer Experience infrastructure and Customer walkthrough at Lutron Gurgaon Office.
• Technical Expertise: Be a technical expert on Lutron solutions across the product offering. Offer expert support and guidance to Internal and external stakeholders
• Update Training Offering: Regularly update training content to reflect new products, Solutions and industry standards.
• Feedback and Improvement: Gather feedback and enhance training materials based on participant input and industry trends.

Relationship Management with various internal and external stakeholders.

• Customer and Partner Relations: Build and maintain strong relationships with Customers, distributors, and Solution Providers.
• Sales Support: Assist the sales team with technical training and presentations to prospective clients.

Administration and Reporting

• Training Coordination: Schedule and coordinate training sessions, manage Training execution and track participant progress.
• Reporting: Prepare reports on training effectiveness and monitor industry trends for continuous improvement.

Qualifications

• Engineering Degree: Electrical and/or Electronics Engineering/ Similar relevant with minimum, cumulative GPA of 3.0 or a minimum percentage of 60% 
• 5-7 years of experience in Lighting control Solution or Architecture/Interior Design/Lighting Design.
• Excellent communication Skills, Fluent in English, Effective communicate Indian and Overseas Stakeholders.
• Ability to work in flexible hours or weekends on a need-basis, although overall working days would be 5 days per week.
• Open to travel (up to 70%) within Pan-India, Maldives, Sri Lanka and Overseas (Middle East & South East Asia)

Desired Skills

• Technical Proficiency: Deep understanding of lighting Design/Lighting control Solution/Automated Shades Solution
• Training and Instruction: Experience in developing and delivering training programs.
• Communication Skills: Clear verbal and written communication of technical information.
• Presentation Skills: Effective and engaging solution demonstrations.
• Interpersonal Skills: Building and maintaining relationships with Customers and Solution providers.
• Problem-Solving: Strong analytical skills for resolving technical issues.
• Project Management: Coordinating and managing multiple training sessions.
• Adaptability: Updating content and methods based on feedback and new technologies.
• Sales Support: Providing technical training to support sales efforts.
• Certification Management: Designing and administering certification programs.
• Content Development: Creating and updating training materials.
• Customer Focus: Tailoring training to meet specific client needs.