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Location: Gurgaon
Company: Bio-Rad Laboratories
The principal job function of the Technical Service Staff (Field Service Engineer) is to provide after-sales field technical service support for Bio-Rad’s Laboratory Systems/Equipment. He/she will be the first line technical service support to our customers. The responsibilities include, but not exclusive and effectively the area of responsibilities will be set by the market needs and focus, manage service helpline, provide tele-problem troubleshooting, coordinate in-house technical service, render technical assistance in repair and QC, maintain good service workflow, organize service inventory, ensure traceable service documentation.
How You’ll Make an Impact
- Provide service support by responding to service (Installation, Breakdown, Preventive maintenance, Calibration etc) calls, diagnose and troubleshoot for technical problems.
- Work closely with other teams from Customer Technical Support and Field Application Specialist to address, track, execute and proper closure of service requests.
- Support In-house Technical Support and perform instrument QC, validation, calibration.
- Manage spare parts, maintain the reorder point of frequent used parts and perform regular stock takes.
- Manage relationships with key customers to ensure that the company’s commitment to customer satisfaction is achieved and constantly improved.
- Ensure reliability and completeness of Field Service Reports documentation compliance and submission.
- Updating Internal CRM System with required details and Documents
What You Bring
- Bachelor degree/Three year Diploma in Electronics /Electronics & communication/Electronics & Instrumentation/ Biomedical Engineering (Laboratory Instrumentation and/or Diagnostics Instrumentation).
- At least 3 years experience in a relevant position, preferably handling diagnostics, medical and life science research devices.
- Sound technical knowledge in electronics troubleshooting.
- Ready to travel local & outstation for customer service visits
- Excellent customer handling skills, technical analysis and problem solving & communication skills.
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