Technical Support Engineer – Interns EC At eMeasurematics

Location: Mumbai

Company: Autonomous Solutions

Primary Competency

• Take ownership of customer issues reported and see problems through to resolution.
• Install and configure software, networks and applications.
• Continuously monitor and maintain systems.
• Respond to technical support calls from other staff members or clients and communicate how to resolve issues.
• Diagnose and troubleshoot system and network problems, software faults or hardware complications.
• Support the roll-out of new applications.
• Keep a record of issues, along with solutions, to refer back to in future instances.
• Excellent written and verbal communication skills
• Handle software-related requests for assistance (problems).
• Troubleshoot software and identify root causes of software problems.
• Installation / maintenance / corrective / emergency maintenance visits at customer sites (all over India) for eMeasurematics products.
• Testing of Sensors, radars and other electronic equipment, etc. with PLCs

Technical Skill Requirements

• Working knowledge of Autocad-2D
• Knowledge of LAN/Wireless LAN and networking components
• Knowledge of PLC basics, programming, and troubleshooting
• Good Knowledge of RDBMS.
• Basic knowledge of Electrical schematics and GA drawings
• Understanding of Flow Charts, UMLs etc
• Good knowledge of MS-Word and MS-Excel.