Technician, Onsite Support At AVI-SPL India In Pune

Location: Pune

Company: AVI-SPL India

Job Summary

The AVI-SPL Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

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Essential Duties & Responsibilities

• Setup/breakdown of conference spaces to meet the customers event needs.
•  Perform preventative maintenance task to help maintain customer spaces including but not
  limited to: testing/repairing cables, testing/repairing various hardware components.
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
• Responsible for job site documentation as needed.
• Perform support tasks in a timely and quality conscious manner including but not limited to:meeting support, installing connectors, video/audio recording support.
• Work with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Provide client training as needed.
• Adhere to and understand local safety standards for all site duties.
• Setup, operate and troubleshoot various audio/video systems.
• Travel to various job sites as required

Other duties assigned as needed.

Skills and Abilities

• Effectively communicate with employees, customers and colleagues.
• Ability to use hand and power tools in a safe and efficient manner.
• Ability to work and think independently and ensuring to meet deadlines.
• Basic computer knowledge.
• Knowledge of basic signal flow for audio, video and control.
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards.

Education and/or Experience

• Minimum of 1 – 2 years of audiovisual support experience preferred.
• Formal education in Electronics or related field preferred.
• Minimum of a High School Diploma or equivalent preferred